common website problems we get asked about

19 one-page guides. each one explains what a public browser check can and cannot tell you about the problem, what you can fix yourself in an hour or two, and what we charge if you would rather we did it. no fluff, no upsells.

run the free audit first if you want to see the report on your own site before reading the guide.

all fix guides

• why is my wordpress site slow
  what an external browser sees when your wordpress homepage takes too long to render — and the four things that are almost always behind it.
  self-fix included · paid fix from $149
• shopify checkout feels broken — how to find out why
  a public browser check of your shopify storefront can surface the visible reasons people abandon. here is what we look for.
  self-fix included · paid fix from $99
• contact form looks fine but i'm not getting emails
  this is the most common silent failure mode of small-business websites. four reasons it usually is — and how a public check can rule out the wrong ones.
  self-fix included · paid fix from $99
• wix site not showing on google — what a public check can tell you
  your wix site exists, but it does not appear in google search results. four reasons that explain almost every case.
  self-fix included · paid fix from $49
• squarespace site loads slowly on mobile
  squarespace is well-built but slow by default on phones because of the way it serves images and fonts. four moves usually fix it.
  self-fix included · paid fix from $149
• site shows 'not secure' warning in chrome
  the http vs https tls warning is one of the few things that scares visitors away in the first second. usually a 60-minute fix.
  self-fix included · paid fix from $99
• google business profile not appearing in local search
  your business has a profile, but it does not show on the map or in the local 3-pack. four reasons that explain almost every case.
  self-fix included · paid fix from $49
• ssl certificate expired — site is down or showing tls error
  the certificate that proves your site is your site has expired. usually fixed in under an hour with no downtime if caught quickly.
  self-fix included · paid fix from $99
• google indexed pages that now 404
  search results send people to urls that no longer exist. visitors hit a 404, leave, and your rankings drop. usually a one-hour redirect job.
  self-fix included · paid fix from $99
• site fails google mobile-friendly check
  google's mobile usability report flags your pages. on mobile, the layout breaks, taps miss, text is too small. usually 60 to 90 minutes of fixes.
  self-fix included · paid fix from $99
• woocommerce checkout button does nothing on mobile
  tapping the checkout button silently fails on iphone or android. usually a javascript conflict between a plugin and the theme.
  self-fix included · paid fix from $149
• core web vitals report 'poor' on google search console
  lcp, inp, or cls is failing on the mobile column. the fix is almost always one of four images, fonts, javascript, or layout.
  self-fix included · paid fix from $149
• gmail is blocking emails from my domain
  your mail goes to spam in gmail or bounces silently. spf, dkim, dmarc, and the sender reputation around them are the four levers.
  self-fix included · paid fix from $99
• cloudflare error 526 (invalid ssl certificate)
  cloudflare cannot verify the certificate on your origin server. four common causes, all fixable in under an hour.
  self-fix included · paid fix from $99
• wordpress white screen of death (wsod)
  all you see is a blank white page. it is almost always a fatal php error from a plugin, theme, or memory limit. four fix paths.
  self-fix included · paid fix from $149
• elementor pages broken after wordpress update
  after a wp or elementor update, pages render broken or look like raw shortcodes. four fix paths, none requires re-buying elementor.
  self-fix included · paid fix from $149
• domain expired — site is down
  your domain registration lapsed and the whole site is offline. usually recoverable in under an hour if caught within the grace period.
  self-fix included · paid fix from $99
• google analytics not tracking visits
  your analytics shows zero or implausibly few visits. four common causes, all fixable in under an hour.
  self-fix included · paid fix from $49
• favicon not showing in google search results
  google shows a generic globe icon next to your search result instead of your brand favicon. usually 30 minutes to fix; google takes weeks to update.
  self-fix included · paid fix from $99

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